Return Procedures
Follow these 6 steps to return your product to us
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1. Obtain "Return Materials Authorization" (RMA) Number |
- Call this number to receive an RMA number:
1-800-547-8629, toll-free inside North America or (905) 927-7070 outside North America - Fill in the Online Form
- Email us at: [email protected], or
Fax us at: (905) 927-5096 - attention of Service Dept. - Due to customs regulations a Return Material Authorization (RMA) is required to return products to GE Digital Energy. Products shipped without an RMA will not be received and will be returned at the owner's expense.
2. Shipping Invoice Preparation |
- Your billing and shipping address
- Contact person
- Fax and phone number
- Model number and serial number
- Reason for return
- Quantity
- Attach hard copy of the Purchase Order
- Reference number (if available)
3. Airway Bill Preparation |
4. Address the Shipment to Us |
**Please ensure product is packed carefully to avoid damage in transit** Address the shipment to: GE GRID SOLUTIONS 650 MARKLAND ST. MARKHAM, ONT, CANADA L6C 0M1 ATTN: SERVICE DEPT. RMA# : ______________ |
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7. Packaging Guidelines | |
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