OVERVIEW
Improve Your Outcomes With Flexible Service Agreements
Business environment is constantly transforming for substation owners but the need to deliver consistent outcomes remains. That’s where a Flexible Service Agreement can help. By partnering with GE on a long term, customers can realize the full potential of their electrical substations and network assets while balancing performance and investment, along with predictable costs and flexible billing arrangements, letting them get back to focusing on what matters.
The Peace Of Mind Experience Delivers
Tailored Solutions
The service agreement exactly fits operator's O&M strategy. The customized solution is built from a unique selection of options.
Secured Mobilization
The mobilization time can be reduced up to 85%, providing required resources no matter the location.
Outcome-based
Through outcome-based contracts associating APM and specialized supplier expertise, GE can commit on availability, reliability, or other custom-made performance metrics.
Fixed-cost & Planned Outages
Costs are contractually guaranteed with the option for jobs to be planned out months in advance, during outages scheduled with the customer.
Increased Availability
The number of failures can be reduced up to 50%, limiting outage frequency and duration.
Tailor the Service Contract to Meet Desired Outcomes and Risk Profile
GE’s Grid Services partners with T&D operators and industrials to select only the support options they need. Our field experienced specialists will consider asset criticality, fleet size, location, in-house capabilities, system complexity and business pro
Discover the Flexibility
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Hotline & expert remote support (Office working hours)
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Hotline & expert remote support (24/7)
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Local technical support
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Local operation
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General / Routine maintenance
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Scheduled maintenance coverage
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Unscheduled maintenance
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Strategic spare parts supply & management
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Asset Performance Management (APM) software
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Training
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Cybersecurity
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Performance Guarantee (Bonus / LDs)*
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Response time
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Reliability or/and availability
-
Outage duration (during maintenance)
-
* Upon conditions detailed in the contract
-
Hotline & expert remote support (Office working hours)
-
Hotline & expert remote support (24/7)
-
Local technical support
-
Local operation
-
General / Routine maintenance
-
Scheduled maintenance coverage
-
Unscheduled maintenance coverage
-
Strategic spare parts supply & management
-
Digital Asset Performance Management (APM) software
-
Training
-
Cybersecurity
-
Performance Guarantee (Bonus / LDs)*
-
Response time
-
Reliability or/and availability
-
Outage duration (during maintenance)
-
* Upon conditions detailed in the contract
-
Hotline & expert remote support (Office working hours)
-
Hotline & expert remote support (24/7)
-
Local technical support
-
Local operation
-
General / Routine maintenance
-
Scheduled maintenance coverage
-
Unscheduled maintenance coverage
-
Strategic spare parts supply & management
-
Digital Asset Performance Management (APM) software
-
Training
-
Cybersecurity
-
Performance Guarantee (Bonus / LDs)*
-
Response time
-
Reliability or/and availability
-
Outage duration (during maintenance)
-
* Upon conditions detailed in the contract
-
Hotline & expert remote support (Office working hours)
-
Hotline & expert remote support (24/7)
-
Local technical support
-
Local operation
-
General / Routine maintenance
-
Scheduled maintenance coverage
-
Unscheduled maintenance coverage
-
Strategic spare parts supply & management
-
Digital Asset Performance Management (APM) software
-
Training
-
Cybersecurity
-
Performance Guarantee (Bonus / LDs)*
-
Response time
-
Reliability or/and availability
-
Outage duration (during maintenance)
-
* Upon conditions detailed in the contract
-
Hotline & expert remote support (Office working hours)
-
Hotline & expert remote support (24/7)
-
Local technical support
-
Local operation
-
General / Routine maintenance
-
Scheduled maintenance coverage
-
Unscheduled maintenance coverage
-
Strategic spare parts supply & management
-
Digital Asset Performance Management (APM) software
-
Training
-
Cybersecurity
-
Performance Guarantee (Bonus / LDs)*
-
Response time
-
Reliability or/and availability
-
Outage duration (during maintenance)
-
* Upon conditions detailed in the contract
Guaranteed Outcomes
Through outcome-based contracts, GE can guarantee the performance and availability of the system in order to ensure long-term value. By offering substantial guarantees and risk sharing flexibility, GE customizes each agreement to operators’ substation needs and desired business outcomes.
Learn How Customers Already Achieve Their Outcomes
24/7 support for a Flexible AC Transmission System
Transmission utility in US increased its substation performance level to 99,2%
Offshore and onshore wind substations
A wind farm owner optimized the performance of its HVDC systems
Industrial substation operations and maintenance
An international Indian airport secured the availability of its critical assets