Breadcrumb Home Services Grid Systems Integration Services Grid Systems Integration Services Keeping your HVDC, FACTS, and AC Substation assets reliable, secure, and future-ready – for the life of your system. Talk to a Services Expert OVERVIEW GE Vernova's Electrification business delivers end-to-end support across the full lifecycle of your High-Voltage Direct Current (HVDC), Flexible AC Transmission Systems (FACTS), and AC Substation assets.From 24/7 emergency response to long-term service agreements, obsolescence management, and full system modernization, we help utilities and industrial customers maximize availability, extend asset life, and manage total cost of ownership – backed by a global network of local experts. Why GE Vernova Customer Portal 24/7 access to your asset data, service history, and reports via our Customer Portal. Improved Reliability Reducing the risk of failure and downtime in an evolving grid environment. Global Expertise, Local Presence Four global Centers of Excellence, 37 Local Field Service Centers, three Oil Labs. Improved Cost Efficiency Predictable, fixed-rate service models tailored to your operational and budgetary needs. One Partner, Every Stage of the Asset Lifecycle Description Whether you need around-the-clock support or a fully guaranteed performance outcome, our services are built around eight core capabilities: 24/7 Support Fast response times, even for the most complex systems. Preventive Maintenance Avoid unplanned outages before they happen. Assessment & Studies Diagnose controls alarms, network disturbances, and unexpected events. Corrective Maintenance Rapid repair of critical failures (capacitors, valves, and more). Spare Parts Programs Secure your supply chain for high-wear critical components. Lifecycle Management Proactively manage every phase of your asset's life, including obsolescence. Upgrade and Modernization Keep pace with technology evolution and aging electronics. Cybersecurity Continuous patch monitoring and criticality assessments. Purpose-Built Services for Every Grid Technology HVDC (LCC & VSC) Onshore and offshore converter station services — from O&M to controller upgrades (eLumina) and complete valve/cooling replacement. FACTS Full lifecycle support for SVCs, STATCOMs, Fixed-Series Compensation (FSC), and Synchronous Condensers — including modular, industrialized upgrade paths that reduce cost, lead time, and risk. AC Substations (Onshore & Offshore) Turnkey substation service provider covering HV/MV/LV systems, CMMS implementation, outage management, and 24/7 technical support. Service Agreements Built Around Your Outcomes From basic technical support to a full performance guarantee, our Long-Term Service Agreements (LTSAs) scale to match your risk tolerance and operational priorities. Hotline (Technical Remote Support) Guaranteed phone response time, fixed-rate technical support, local points of contact, customer portal access. Preventive (Maintainability) Hotline benefits + scheduled maintenance, reduced unscheduled downtime, fixed maintenance rates. Lifecycle (Maintainability Guarantee) Preventive benefits + guaranteed spare parts availability & pricing, inventory management, obsolescence management, cyber patch management. Responsiveness(Response Time Guarantee) Preventive benefits + guaranteed spare parts + reduced emergency response times. Full(Response Time & Maintainability Guarantee) Combines Lifecycle + Responsiveness package advantages for comprehensive coverage. Performance Guarantee (Peace of Mind) Full package advantages + guaranteed system Reliability, Availability & Maintainability (RAM) beyond the contractual RAM period. FAQs What HVDC, FACTS, and substation services does GE Vernova provide? We provide full lifecycle services across HVDC (LCC and VSC), FACTS (SVC, STATCOM, FSC, and Synchronous Condensers), and AC Substations – for both onshore and offshore applications. Every technology segment includes Warranty Coverage, Long-Term Service Agreements, and Modernization & Upgrade Services. What grid modernization and control system upgrade options are available? Our modular upgrade paths extend asset life and reduce risk without full system replacement - including SVC Control Upgrades (no changes to valves, cooling, or yard required), FSC Modular Upgrades (six-tier modular approach adaptable to any configuration), and HVDC Control Upgrades using eLumina control systems with IEC 61850 communication standards and near real-time analytics. What is a Long-Term Service Agreement (LTSA) for power grid equipment? An LTSA is a scalable maintenance contract ranging from basic technical support to a full performance guarantee, matched to your risk tolerance and operational priorities, helping ensure predictable costs and consistent asset performance over time. How can asset performance management improve grid reliability? By combining OEM asset knowledge with advanced monitoring and analytics, asset performance management improves operational KPIs through Performance Guarantee LTSAs (peace of mind), full operations and maintenance, substation monitoring, and predictive maintenance strategies. What is obsolescence management and why does it matter for grid infrastructure? Obsolescence management proactively identifies aging or discontinued components in HVDC, FACTS, and substation systems before they cause unplanned outages. This approach minimizes downtime risk and extends the operational life of critical grid assets. Do you offer cybersecurity protection for substations and HVDC control systems? Yes. Our services include continuous cyber patch management and criticality assessments for HVDC and substation control systems, helping protect critical infrastructure from evolving cyber threats. Can you provide spare parts management for aging power grid equipment? We offer dedicated spare parts programs that guarantee availability and pricing for critical components, reducing supply chain risk for aging HVDC, FACTS, and substation assets. Do you provide turnkey substation services for offshore or renewable energy projects? Yes, we deliver turnkey substation services for both onshore and offshore projects, including offshore wind grid connections, covering everything from installation to long-term O&M support.
