Breadcrumb Home Systems AC Substation Solutions Services & Substation Upgrade Programs Flexible Service Agreements Services OVERVIEW Improve Your Outcomes With Flexible Service Agreements Business environment is constantly transforming for substation owners but the need to deliver consistent outcomes remains. That’s where a Flexible Service Agreement can help. By partnering with GE Vernova on a long term, customers can realize the full potential of their electrical substations and network assets while balancing performance and investment, along with predictable costs and flexible billing arrangements, letting them get back to focusing on what matters. The Peace Of Mind Experience Delivers Tailored Solutions The service agreement exactly fits operator's O&M strategy. The customized solution is built from a unique selection of options. Secured Mobilization The mobilization time can be reduced up to 85%, providing required resources no matter the location. Outcome-based Through outcome-based contracts associating APM and specialized supplier expertise, GE Vernova can commit on availability, reliability, or other custom-made performance metrics. Fixed-cost & Planned Outages Costs are contractually guaranteed with the option for jobs to be planned out months in advance, during outages scheduled with the customer. Increased Availability The number of failures can be reduced up to 50%, limiting outage frequency and duration. Tailor the Service Contract to Meet Desired Outcomes and Risk Profile GE Vernova’s Grid Services partners with T&D operators and industrials to select only the support options they need. Our field experienced specialists will consider asset criticality, fleet size, location, in-house capabilities, system complexity and business pro Preventive Maintenance Avoid Failure Corrective Maintenance Repair Failure Local Operation Daily Inspection Strategic Spare Parts Management Secure Supply Chain 24/7 Hotline Fast Response Time Asset Performance Management Failure Prevention Technical Training Manage Knowledge Cybersecurity Solutions Enforce Compliance Sustainability and a Greener Future GE Vernova can service HV/MV equipment from GE Vernova and others, reducing the complexity and cost of managing service agreements with multiple manufacturers. You will work under one contract with a single service provider to help reduce administrative costs and speed up response time. Discover the Flexibility Select Customer Application Real Case On-shore wind farms newly installed with four evacuation substations 20-YEAR AGREMENT Europe Protection & Control Automation Circuit Breakers Hotline & expert remote support (Office working hours) Hotline & expert remote support (24/7) Local technical support Local operation General / Routine maintenance Scheduled maintenance coverage Unscheduled maintenance Strategic spare parts supply & management Asset Performance Management (APM) software Training Cybersecurity Performance Guarantee (Bonus / LDs)* Response time Reliability or/and availability Outage duration (during maintenance) * Upon conditions detailed in the contract State-owned thermal power generation company with limited in-house capabilities in HV equipment 20-YEAR AGREEMENT • AFRICA Air & Gas Insulated Switchgears Generator Circuit Breakers Power Transformers Hotline & expert remote support (Office working hours) Hotline & expert remote support (24/7) Local technical support Local operation General / Routine maintenance Scheduled maintenance coverage Unscheduled maintenance coverage Strategic spare parts supply & management Digital Asset Performance Management (APM) software Training Cybersecurity Performance Guarantee (Bonus / LDs)* Response time Reliability or/and availability Outage duration (during maintenance) * Upon conditions detailed in the contract Large T&D utility operating a highly complex systems including FACTS 10-YEAR AGREEMENT • NORTH AMERICA Flexible AC Transmission Systems Hotline & expert remote support (Office working hours) Hotline & expert remote support (24/7) Local technical support Local operation General / Routine maintenance Scheduled maintenance coverage Unscheduled maintenance coverage Strategic spare parts supply & management Digital Asset Performance Management (APM) software Training Cybersecurity Performance Guarantee (Bonus / LDs)* Response time Reliability or/and availability Outage duration (during maintenance) * Upon conditions detailed in the contract Large T&D utility operating remote substations in a harsh environment 5-YEAR AGREEMENT • MIDDLE EAST Gas-Insulated Substations Generator Circuit Breakers Power Transformers Hotline & expert remote support (Office working hours) Hotline & expert remote support (24/7) Local technical support Local operation General / Routine maintenance Scheduled maintenance coverage Unscheduled maintenance coverage Strategic spare parts supply & management Digital Asset Performance Management (APM) software Training Cybersecurity Performance Guarantee (Bonus / LDs)* Response time Reliability or/and availability Outage duration (during maintenance) * Upon conditions detailed in the contract Airport installation with critical high-voltage equipment highly impacting their operations in case of failure 2-YEAR AGREEMENT RENEWED FOR 10 YEARS • INDIA Air-Insulated Substations Power Transformers Auxiliary Equipment Hotline & expert remote support (Office working hours) Hotline & expert remote support (24/7) Local technical support Local operation General / Routine maintenance Scheduled maintenance coverage Unscheduled maintenance coverage Strategic spare parts supply & management Digital Asset Performance Management (APM) software Training Cybersecurity Performance Guarantee (Bonus / LDs)* Response time Reliability or/and availability Outage duration (during maintenance) * Upon conditions detailed in the contract Guaranteed Outcomes Through outcome-based contracts, GE Vernova can guarantee the performance and availability of the system in order to ensure long-term value. By offering substantial guarantees and risk sharing flexibility, GE Vernova customizes each agreement to operators’ substation needs and desired business outcomes. Spare Parts Availability and Cost Components required to repair failed parts Response Time Remote expert availability Labor Availability, Level and Cost Resources required to perform repair works Obsolescence Management Technology watch to maintain the supply chain to procure parts Learn How Customers Already Achieve Their Outcomes 24/7 support for a Flexible AC Transmission System Transmission utility in US increased its substation performance level to 99,2% Read More Offshore and onshore wind substations A wind farm owner optimized the performance of its HVDC systems READ MORE Industrial substation operations and maintenance An international Indian airport secured the availability of its critical assets READ MORE
